Reference

What You Agree to When You Use 8tbajee

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits via bKash, Nagad and Rocket are handled to when we may suspend access.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWithdrawal verification stepsAccount suspension conditionsGoverning law and jurisdiction
8tbajee What You Agree to When You Use 8tbajee
REACH OUR TEAM

Contact Us About These Terms

Live Chat Open the chat widget from any page on 8tbajee to ask about a specific term, a payment hold or an account restriction. A support agent will walk you through the relevant clause.
Email Support Send a written query to our support address if you need a documented response. Include your account reference number and the clause or transaction you are asking about.
Account Help Centre The Help Centre on 8tbajee covers common terms questions — bKash deposit rules, Nagad withdrawal steps, account verification and what triggers a review of your account.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

Data Held on Your Account

We store only the data needed to run your account — your registered mobile number, payment method records for bKash, Nagad or Rocket, and transaction history. We do not sell this data to third parties.

Account Access and OTP Verification

Every login triggers an OTP sent to your registered number. If you lose access to that number, contact support before attempting a reset — unverified reset attempts may trigger a security hold on your account.

How to Request a Terms Change or Correction

If you believe a term has been applied incorrectly to your account — for example, a bKash deposit matched to the wrong transaction — raise it via live chat with your transaction reference and we will review within our standard turnaround.

Account Retention After Inactivity

Accounts inactive beyond the period stated in our full policy may be flagged for review. We will contact your registered number before any action is taken, and any verified wallet balance will be returned through your last active payment method.

Common Questions About These Terms

Access depends on your local law and whether your region is currently eligible. Check the eligibility section in our full terms or contact support to confirm before opening an account.

If a bKash Send Money transfer is not matched to your account automatically, contact live chat with your bKash transaction ID and the amount sent. Our team will verify and credit your account manually after checking the payment record.

We may restrict access if we detect suspicious activity, if your account details cannot be verified, or if your region becomes ineligible. We will notify you via your registered mobile number before any permanent action is taken.

Send a written request to our support email with your account reference. We will provide your transaction history and stored account data within the timeframe set out in our data retention policy.

The core account terms apply equally across all payment methods. Nagad and Rocket each have their own verification steps described in the payment policy, but your rights and obligations under these terms stay the same.

Where local Bangladesh law applies, it takes precedence for users in eligible regions. For matters not covered by local law, the governing law is stated in the full terms document available on request from support.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.